| 8:00am – 8:30am |
Registration & Coffee on Arrival |
| 8:30am – 8:40am |
Chair Opening Speech
David Birch, Director, Consult Hyperion (UK) |
International and National Keynotes
|
| 8.40am – 9.10am |
International Keynote: Payments Innovation in Europe
- An overview of some of the latest innovations across payments in Europe
- Who are the frontrunners?
- What are their keys for success?
David Birch, Director, Consult Hyperion (UK) |
| 9.10am – 9.40am |
National Keynote: What will the Pi Platform mean for Payments Innovation In Australia?
Pi solution is a unique and powerful open platform for business, enhancing face-to-face customer interaction at point of sale, while offering secure payments.
- How will this drive innovation in the sector?
Virginia Walker, General Manager Merchant Development Program, Commonwealth Bank of Australia |
| 9.40am – 10.10am |
International Keynote: Changing the Payment Landscape – Innovative Remittance Product
“Interbank Mobile Payment Service” (IMPS )
- Global Remittance Landscape
- Mobile Payment Revolution
- Geographical Distribution
- Indian Mobile Payment Market
- Interbank Mobile Payments System (IMPS)
- Case Study and Key Take-away
Ram Rastogi, Head-Mobile Payments and Financial Inclusion, National Payments Corporation of India |
| 10.10am – 10.40am |
Cyber Security Threats and Vulnerabilities for Payments
- Understanding the potential threats to payments due to expanding channels and international payments
- Identifying the potential weak spots in the payments chain as new entrants come into the market
- Solutions to overcome payment security threats
Ivan Zasarsky, Partner, Financial Advisory Services, Deloitte Touche Tohmatsu |
| 10.40am – 11.10am |
MORNING TEA |
The New and the Old
|
| 11.10am – 11.40am |
Payments Systems from an Online Retailer
The merchant and the end user are the most important parties involved with payments and the technology solution should enable secure, fast and simple payments. This presentation will look at what payment platform a large online merchant has implemented and how they did it.Tim Parsons, CIO, Quickflix |
| 11.40am – 12.05pm |
Payments Regulation and New Payment Players
- How does payment regulation affect new entrants to the market?
- Reassessing the regulatory environment
- Integrating the RBA recommendations into regulation for new entrants
- Developing a self-regulating strategy
- What are the possibilities for global payments regulation?
Dr Brad Pragnell, Head of Industry Policy, Australian Payments Clearing Association |
| 12.05pm – 12.30pm |
Panel Discussion: Payment Regulation.. is it good for the Industry ? FI’s ? The Merchants ? The Consumer ? No-One ?
Panellists:
Ram Rastogi, Head-Mobile Payments and Financial Inclusion, National Payments Corporation of India
Dr Brad Pragnell, Head of Industry Policy, APCA |
| 12.30pm – 1.30pm |
LUNCH BREAK
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Stream 1
|
Stream 2
|
| |
Integrating new Technology into Existing Infrastructure
|
Moving Payments Mobile and Ensuring Security
|
| 1.30pm – 1.35pm |
Chair Address
Dilip Rao, Managing Consultant, Ideas & Actions |
Chair Address
Temogen Hield, Chief Operating Officer, eftpos Australia |
| 1.35pm – 2.05pm |
Switching Roles in New Zealand
- What role should traditional payment
switches play as new payment technology
and business models appear?
- Understanding the role of mobile and other
disruptive technologies in the payments
arena and how they present both a threat
and an opportunity for traditional players
- What role might a traditional payments
switch play in a new world of payments?
- How does an established player balance
the obligations of compliance and ensuring
transactions are processed safely and accurately,
with an eye on the future?
- What lessons can be drawn from previous
success and can these be applied to our
future?
Simon Tong, CEO, Paymark |
Is Mobile the Answer for Cash Substitution in Australia?
- Gaining consumer acceptance when using mobile payments and enabling change o Giving consumers choice when making payments
- Mobile security and fraud prevention across multiple devices?
- Can mobile succeed without co-opetition?
- Understanding the role of TSM providers and data processors in the mobile ecosystem
Bruce Mansfield, CEO, eftpos Australia |
| 2.05pm – 2.35pm |
Innovation and Payments
- Barriers to Innovation in Australia
- Driving Change and Creating Value from Innovation
- The Innovator’s Journey
- Protecting and Leveraging Intellectual Property in Payments
Stephen Coulter, Founder/Director, Emerging Thought |
4G in Australia, Machine 2 Machine, and the Impact on Payments
- What will 4G and Machine 2 Machine mean to consumers and how will it change their retail and commercial experience?
- Realise the advancements presented to merchants and banks in the shift from 3G
- How will machine 2 machine create new opportunities to create new services?
- Emergence of innovative mobile payments solutions for field based small businesses
Rocky Scopelliti, Group General Manager, Industry Development, Telstra Enterprise & Government |
| 2.35pm – 3.05pm |
Panel Discussion: Redefining the Payments Industry Infrastructure
Facilitator:
Dilip Rao, Managing Consultant, Ideas & Actions
Panellists:
Paul Inglis, Head of Payments Industry, ANZ
Simon Tong, CEO, Paymark
Oliver Rajic, Managing Director, Global Payments Cloud (USA)
|
Improving the User Experience of Mobile Payments to Increase Adoption
Consumers have short attention spans and tend to move to the next new, shiny object. It’s a given that companies have to have good functionality including the right mix of services. Certainly, advertising and promotional strategies create awareness so users want to try it; however, a relevant and compelling user experience will keep them using your payment product and become loyal users. This session will identify key items to keep in mind when improving or developing a payment product.Oliver Weidlich, Co-Chair, AIMIA Mobile Industry Group |
| 3.05pm – 3.35pm |
AFTERNOON TEA BREAK
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Stream 1
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Stream 2
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Contactless Payments
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Retailers and Payments
|
| 3.35pm – 3.40pm |
Chair Address
Stephen Coulter, Founder/Director, Emerging Thought |
Chair Address
Russell Zimmerman, Executive Director, Australian Retailers Association |
| 3.40pm – 4.10pm |
The Drive Towards Contactless Payments Convergence
Nicholas Ficinus, CEO, ABnote |
Partnering with Key Stakeholders to Provide the Dominant Contactless Payment Solution
- Finding the right partners to deliver the right solutions
- Getting consumer buy-in by engaging with customers: couponing, loyalty, single tap redemption, location based offers, etc.
- How do you make the consumer trust it, rather than just telling them that it is trustworthy?
- Differentiating yourself from the competition through strategic partnerships
Roxanne Salton, Snr. Product Manager mCommerce and Advertising, Telecom NZ
|
| 4.10pm – 4.40pm |
Driving Contactless Payments Forward
- Identifying routes to encourage the uptake of contactless
- How have customers reacted to contactless cards: why is the progress slow?
- Who will be the break-through card issuers and scheme operators?
- How developments in new technology will affect consumer habits
- Projections for the coming years
- V.me in Australia
Vipin Kalra, Country Manager, VISA
|
Integrating NFC Technologies into Coles Payments Infrastructure
- Explore the real value, core benefits and opportunities that NFC brings to the retail sector based on a successful trial by a major Australian retailer
- Understand the challenges, lesson learned and strategies employed to manage obstacles during implementation
- Learn how NFC can successfully incorporate loyalty programs
- Continually delivering payment success through an integrated loyalty scheme
Douglas Swansson, Head of Payments, Coles
Cris Topfner-Rigby, Payment Services DM, IT, Coles |
| 4.40pm – 5.10pm |
Panel Discussion: Embracing Digital Wallets
What features need to be incorporated into mobile phones that will improve the user experience and compel consumers to adopt the mobile wallet in their daily lives?
- What continuous enhancements are necessary to develop loyalty and maintain engagement at the point of sale and postsale?
- What are the new trends and innovations in mobile coupons and gift cards?
- How are retailers using the wallet to enhance their relationship with consumers?
Panellists:
Vipin Kalra, Country Manager, VISA
Paul Buchanan, Head of Mobile Business, PayPal Australia
Nigel Lee, Senior Vice President & General Manager Asia Pacific, Europe, and Africa for Global Payment Options, American Express |
Panel Discussion: Overcoming the Barriers to Payment Innovation in the Retail Sector
- Is technology longevity a big issue when innovating payment systems in retail?
- Assuring the consumer of payment security? Can this be done and how so?
- How can merchant acceptance for new innovation be improved?
- Improving the usage of contactless technologies
- Will the power shift away from the financial providers and move to the retailers as they decide on what technologies they should implement?
- Will we see fees being dropped by schemes and acquirers due to high competition in this space?
Panellists:
Dhun Karai, Group Head of Financial Services, Woolworths
Douglas Swansson, Head of Payments, Coles
Gaurav Patni, Technology Integration Leader, David Jones |
|
WRAP UP DISCUSSION |
WRAP UP DISCUSSION |
| 5.10pm – 5.45pm |
Panel Discussion: What will the Payments Industry look like over the next year?
- What will be the big changes into 2013 and beyond?
- What will be the Future of the Cheque?
- Will this be the year that contactless becomes the norm?
- How will new entrants affect the existing market structure?
- How can we establish the infrastructure needed for advanced payments?
- Can industry co-operation become a practical reality?
- Are banks falling behind on the virtual wallets?
- Is there a pressing need to improve operational efficiency in the industry?
- Is there a need for a global standard to govern payments?
Panellists:
Harold Dimpel, CEO, mHITs
Nicholas Ficinus, CEO, ABNote
Travis Tyler, Head eChannels, St George
Oliver Rajic, Managing Director, Global Payments Cloud (USA)
Delegates move into Stream 1 |
| 5.45pm – 5.55pm |
Chair Closing Remarks
David Birch, Director, Consult Hyperion |
